General
Policies
Bizzy Bumpkins is owned and operated by PCS Creations.
We specialize in providing high quality boutique
products and friendly service at a fair price. If you
have any questions on ordering, returns, or policies,
please contact our customer service department. Because all of our items are custom made when ordered, please allow 7-14 BUSINESS Days before your order will ship.
Payments
Bizzy Bumpkins accepts credit card payments of
MasterCard, Visa, American Express or Discover. Credit
card payments may be made through our secure server, or
you may call to place your order Toll Free
1-800-630-9929 Monday thru Friday 9 AM - 4 PM Central
Time. Your credit card statement will read the charge
as PCS. Please be sure you include your daytime
phone number with your order, so as not to delay
delivery.
Credit
Card Security
At Bizzy Bumpkins, your payment information is encrypted
and sent through our secure server to be processed. No
credit card or personal information is ever sent via
email or other non-secure means. Your information is
kept private. We do not share your private information
with anyone. All credit card statements will read the
charge as PCS.
Returns
If you have
any problems with your order once you have received it,
you need to contact us concerning returns, exchanges or
replacements within 10 days of the date of receipt
of your order. All returns must have an RA# issued
by our customer service department. All returned
packages must have the RA# clearly printed on the
package.
Returns must be
sent freight pre-paid or they will be refused. Products
must be returned to us in original packaging with all
accessories, and tags attached. No credit or exchanges
will be made without the returned items being received
in our warehouse and inspected. Sorry, ABSOLUTELY NO
CASH REFUNDS. Returned items will be exchanged for
merchandise of equal value or refund of method of
payment originally used, if a refund is issued, it may
be subject to a 15% restocking fee. If item is returned
for size or color exchange, it must be exchanged for an
item of equal value, if need is for an item of higher
value, payment must accompany returned item. If you
have any questions on these policies, please contact our
customer service department, 1-800-630-9929.
Shipping
Shipping charges will be figured and added to your order
total at checkout. Bizzy Bumpkins
and PCS have no
control over shipping carriers such as USPS or UPS and
shall not be liable for any delay in the delivery or
shipment of goods, or for any damages suffered by reason
of such delay or damaged caused by freight handling.
Express
Shipping: Because all of our items are custom made when ordered, express shipping is very rarely available. We can rush your order, but it does take time to create each outfit BEFORE shipping. Express shipping is not necessarily
overnight shipping. It will depend on the item ordered
and availability to ship Express. Normally Express
shipping if offered is 1-2 days. Express Shipping is
generally not available on personalized items.
International
Shipping:
Shipping time frames are not available on international
orders. While orders are shipped airmail, there are too
many variables including the postal service in the US,
customs and the postal service in the other country for
us to provide an accurate time frame. In general, please
allow at least 2-4 weeks for delivery of your order.
Express shipping is NOT available on International
orders.
